1) postal address: ul. Dzielna 64;
2) telephone and/or fax number: tel.: +48780164869; 3) e-mail address: tufishopeu@gmail.com
1.4. The regulations of the TUFISHOP online store are continuously posted on the website www.tufishop.com in a way that allows customers to obtain, reproduce and record its content. The Regulations are also made available to Customers before concluding the contract.
The terms used in these regulations mean:
directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity,
sales contract between the seller and the buyer
art. 8 of the Act on the provision of electronic services of July 18, 2002.
(Journal of Laws 2020.344),
a legal person to whom specific provisions grant legal capacity, who places or plans to place an Order in the Online Store using electronic means, including a Consumer, an Entrepreneur with consumer rights and an Entrepreneur.
2.10. Order - the Customer's declaration of will, in which the Customer accepts the Seller's sales offer, which includes in particular the price, type and quantity of Goods or Services as part of the sales contract via the online store.
2.11. Consumer Rights Act - Act of May 30, 2014 on consumer rights (Journal of Laws 2020.287).
VAT) and are expressed in Polish zlotys. Derogations from the currency rule
Polish are clearly marked.
goods and services constitute only commercial information and not an offer within the meaning of the Civil Code. They become binding - for the purposes of concluding a specific contract - only when the Seller confirms acceptance of the order for execution.
3.3. In the TUFISHOP Online Store, the Seller uses discount codes authorizing the purchase of goods with a discount included in the coupon. Discount codes cannot be exchanged for cash.
information to the Customer's e-mail address provided when placing the order in question
in §4 point 4.2.
4.5. Placing Orders in the TUFISHOP Online Store is possible 24 hours a day
hours a day, all days of the year.
5.1. In the TUFISHOP store you can pay in one of the following ways:
- transfer to the Seller's bank account,
- cash on delivery,
- cash payment upon personal pickup.
- via payment services of external providers.
-Paypal
-Transfers 24
-Blue Media
5.5. The customer is obliged to make payment using one of the above-mentioned methods within 7 calendar days from the date of conclusion of the sale discontinuation.
5.6. If you choose cash on delivery, the Customer is obliged to make the payment upon receipt of the shipment.
- InPost courier
- InPost Parcel Lockers
The consumer or entrepreneur with consumer rights bears the direct costs
return the goods.
return the items immediately, but no later than within 14 days from the date on which he withdrew from the contract. The Seller may stipulate that in the event of withdrawal from the contract, the item to be returned will be collected by him or a person authorized by him.
7.10. The Seller declares that the refund referred to in § 7 point 7.9 of the Regulations will be made using the same method of payment as used by the Buyer. The Seller, in consultation with the Buyer, may determine another method of return that will not involve the Buyer incurring additional costs.
7.11. The Seller declares that the right of withdrawal does not apply to contracts specified in Art. 38 of the Act of 30/05/2014 - on consumer rights,
7.12. By concluding the contract, the Consumer or Entrepreneur with consumer rights confirms that he or she has read the content of these regulations, and confirms that he or she has been notified of the right to withdraw from the concluded sales contract within 14 days from the date of delivery of the goods.
8.3. If mechanical damage is found during delivery or if a complaint is addressed to the Seller, the Buyer should send information about this fact by post to the following address: Juliana Smulikowski 4A/16
00-389 Warsaw, Poland or by e-mail to tufishopeu@gmail.com. In the notification, it is recommended to indicate the defect that the Customer believes the goods have, and, if possible, to document the defect, the date of occurrence of the defect, and a request for a method of bringing the goods into compliance with the contract in accordance with Art. 560 et seq. Civil Code and providing contact details. The above requirements are recommendations, their absence does not affect the effectiveness of the complaint.
8.4. The Seller will respond to the notification within 14 days of receiving the notification. Failure to respond by the Seller within the above deadline means that the Seller considered the complaint justified.
8.5. Detailed information regarding the possibility for a Customer who is a Consumer to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection:
8.5.1. http://www.uokik.gov.pl/spory_konsumenckie.php; 8.5.2. http://www.uokik.gov.pl/sprawy_zdrowie.php; 8.5.3. http://www.uokik.gov.pl/wazne_adresy.php.
8.6. The Customer who is a Consumer has in particular (but not exclusively) the following exemplary possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
8.6.1. The customer is entitled to apply to a permanent consumer arbitration court referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (consolidated text: Journal of Laws of 2019, item 1668, as amended), with a request to resolve a dispute arising from the concluded Sales Agreement. The regulations for the organization and operation of permanent consumer arbitration courts are specified in the regulation of the Minister of Justice of July 6, 2017 on
determining the regulations for the organization and operation of permanent arbitration courts attached to the voivodeship inspectors of the trade inspection. (Journal of Laws of 2017, item 1356).
8.6.2. The customer is entitled to contact the voivodeship inspector of the Trade Inspection, in accordance with Art. 36 of the Act of December 15, 2000 on the Trade Inspection (consolidated text: Journal of Laws of 2019, item 1668, as amended), with a request for an out-of-court resolution of the dispute between the Customer and the Seller. Information on the rules and procedure of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the offices and on the websites of individual Provincial Inspectorates of the Trade Inspection.
8.6.3. The customer may submit a complaint via the ODR online platform: http://ec.europa.eu/consumers/odr/. The ODR platform is also a source of information on forms of out-of-court resolution of disputes that may arise between entrepreneurs and consumers.
9.1. Each buyer/customer may post opinions about the goods/services in the appropriate place on the Store's website. The opinion should be written in Polish, observing the rules of correct Polish.
9.2. Opinions are subjective statements of customers. The Seller is not responsible for their content.
9.3. The buyer/customer declares that his/her statement does not violate applicable law or the rights of third parties. He is fully responsible for the statements he places in the TUFISHOP Online Store.
9.4. The submitted opinion is subject to verification by the seller to check whether the opinion does not contain prohibited content, in particular when the opinion violates applicable regulations, contains prohibited content, advertising, personal data, infringes copyrights, etc.
10.1. The administrator of personal data is the Seller.
10.2. The principles of personal data protection can be found in the Privacy Policy of the TUFISHOP online store, available at [website address].
11.1. The Seller reserves the right to introduce changes to these Regulations for important reasons. Any changes to the Regulations enter into force on the appropriate date indicated by the Seller, but no less than 7 days.
11.2. The amended Regulations are binding on the Buyer/Customer if the requirements specified in Art. 384 and 384[1] of the Civil Code, that is, he was properly notified of the changes and did not terminate the contract within 14 calendar days from the date of notification.
11.3. Pursuant to Art. 8 section 3 point 2 letter b of the Act of 18/07/2002 on the provision of electronic services, the entity using the ABC online store website is obliged not to post illegal content on this website.
11.4. In matters not regulated by these regulations, the relevant provisions of the Civil Code and the Act of May 30, 2014 - on consumer rights will apply.
11.5. These Regulations are available at the following address: ul. Dzielna 64
01-748 Warsaw, Poland.
11.6. Contracts with the seller are concluded in Polish.
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