• 1 General Provisions

1. 1.1. These regulations govern the rules for using the Online Store located at www.tufishop.com
2. 1.2. The online store, operating at www.tufishop.com (hereinafter referred to as: TUFISHOP Online Store), is run by Daria Musewycz, entered into the National Court Register kept by the District Court for ul. Szamocka 10A m.25 under KRS number 0000901029, NIP: 5252863476, REGON: [389006923]. (NIKI TRADE SP. Z O.O., WARSAW).
3. 1.3. Contact details of the entrepreneur enabling the Buyer to contact the Seller:

1) postal address: ul. Dzielna 64;

2) telephone and/or fax number: tel.: +48780164869; 3) e-mail address: tufishopeu@gmail.com

1.4. The regulations of the TUFISHOP online store are continuously posted on the website www.tufishop.com in a way that allows customers to obtain, reproduce and record its content. The Regulations are also made available to Customers before concluding the contract.

• 2 Definitions

The terms used in these regulations mean:

1. 2.1. Consumer – a natural person within the meaning of Art. 221 of the Civil Code,
2. 2.2. An entrepreneur with consumer rights is a natural person concluding a contract

directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity,

3. 2.3. Entrepreneur - means a natural person, a legal person or an organizational unit that is not a legal person, which is granted legal capacity by law, conducting business or professional activity on its own behalf and performing a legal act directly related to its business or professional activity,
4. 2.4. Service Provider/Seller – TUFISHOP,
5. 2.5. Online store - online store run at www.tufishop.com by [NIKI TRADE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
6. 2.6. Civil Code – Act of April 23, 1964 (Journal of Laws 2020.1740),
7. 2.7. Goods and Services – all services provided and goods being the subject

sales contract between the seller and the buyer

8. 2.8. Regulations - these regulations for the provision of electronic services as understood

art. 8 of the Act on the provision of electronic services of July 18, 2002.

(Journal of Laws 2020.344),

9. 2.9. Customer/Buyer – a natural person, a legal person or an organizational unit other than

a legal person to whom specific provisions grant legal capacity, who places or plans to place an Order in the Online Store using electronic means, including a Consumer, an Entrepreneur with consumer rights and an Entrepreneur.

2.10. Order - the Customer's declaration of will, in which the Customer accepts the Seller's sales offer, which includes in particular the price, type and quantity of Goods or Services as part of the sales contract via the online store.

2.11. Consumer Rights Act - Act of May 30, 2014 on consumer rights (Journal of Laws 2020.287).

• 3 Rules of using the online store

1. 3.1. The prices of all goods and services offered by the Store are gross prices (incl

VAT) and are expressed in Polish zlotys. Derogations from the currency rule

Polish are clearly marked.

2. 3.2. Prices visible on the TUFISHOP store website, as well as descriptions

goods and services constitute only commercial information and not an offer within the meaning of the Civil Code. They become binding - for the purposes of concluding a specific contract - only when the Seller confirms acceptance of the order for execution.

3.3. In the TUFISHOP Online Store, the Seller uses discount codes authorizing the purchase of goods with a discount included in the coupon. Discount codes cannot be exchanged for cash.

4. 3.4. To place an order in the TUFISHOP online store, you must accept these Regulations.
5. 3.5. To successfully place an order in the TUFISHOP Online Store, you must have a device with Internet access enabling you to browse websites, as well as a keyboard or other device enabling you to correctly complete electronic forms. It is recommended to use the latest versions of web browsers: Firefox, Chrome, Internet Explorer, Microsoft Edge, Opera, Safari for OS X, etc.
6. 3.6. The Online Store website uses Responsive Web Design (RWD) technology, which adapts the website content to the device on which it is displayed. The Store's website is ready to be displayed on both desktop computers and mobile devices.
7. 3.7. The TUFISHOP Online Store website has an SSL certificate - a secure communication encryption protocol.

• 4 Terms of concluding a sales contract

1. 4.1. Orders in the TUFISHOP online store can be placed by completing the appropriate forms available on the store's website.
2. 4.2. When placing an order, the customer is obliged to provide correct personal data: name and surname, residential address, e-mail address and mobile phone number.
3. 4.3. After receiving the order, the Seller confirms its receipt and at the same time informs about the acceptance of the Order for execution. The order is confirmed by the Seller sending the Customer an appropriate e-mail to the address provided in the order form. When the Seller confirms acceptance of the order for execution, the contract is considered concluded.
4. 4.4. The content of the sales contract is made available and recorded by making these Regulations available on the Online Store website, sending the appropriate

information to the Customer's e-mail address provided when placing the order in question

in §4 point 4.2.

4.5. Placing Orders in the TUFISHOP Online Store is possible 24 hours a day

hours a day, all days of the year.

• 5 Payment method and payment deadline

5.1. In the TUFISHOP store you can pay in one of the following ways:

- transfer to the Seller's bank account,

- cash on delivery,

- cash payment upon personal pickup.

- via payment services of external providers.

2. 5.2. After placing the order, the Customer receives a bank account number via e-mail to which the appropriate amount should be transferred. Once the payment is credited to the bank account of the TUFISHOP store, the order is transferred for processing.
3. 5.3. The TUFISHOP online store allows payments to be made using the Comperia + Siemens SimplyLeasy installment and leasing system. Detailed information about the entities providing the service in question is available on the website [page name].
4. 5.4. The TUFISHOP online store allows payment via the following external electronic payment services:

-Paypal

-Transfers 24

-Blue Media

5.5. The customer is obliged to make payment using one of the above-mentioned methods within 7 calendar days from the date of conclusion of the sale discontinuation.

5.6. If you choose cash on delivery, the Customer is obliged to make the payment upon receipt of the shipment.

• 6 Delivery

1. 6.1. The ordered goods are delivered only within the territory of the Republic of Poland and take place at the address indicated by the Customer in the order form.
2. 6.2. The shipping time of goods indicated on the TUFISHOP Online Store is 48 hours. The Seller will make every effort to ensure that the goods are delivered within the time specified in the product card in the online store. If it is impossible to deliver the goods within the above-mentioned time, the Buyer will be informed immediately.
3. 6.3. Delivery of the ordered Goods takes place via:

- InPost courier

- InPost Parcel Lockers

4. 6.4. When the goods are handed over to the courier company, the Buyer is notified of this fact by sending an e-mail to the address provided in the order.
5. 6.5. The customer may also collect the ordered goods in person at the headquarters of NIKI TRADE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ. In the case of personal collection, the buyer does not bear the costs of delivery of the goods.
6. 6.6. The costs of delivering the Goods, which, in addition to the price for the Goods, are borne by the Customer, are provided on the Store's website when placing the Order.
7. 6.7. The cost of delivery of goods in the case of choosing cash on delivery is fully borne by the Customer.
8. 6.8. Upon receipt of the goods, the Customer is obliged to confirm receipt. From now on, the goods become the property of the customer.

• 7 Withdrawal from the contract

1. 7.1. A Buyer who is a Consumer or an Entrepreneur with consumer rights who has concluded a distance or off-premises contract has the right to withdraw from the concluded sales contract within 14 days from the date of delivery of the goods without giving a reason.
2. 7.2. In the event of exercising the right referred to in the preceding point, the Buyer should inform the Seller about it by submitting a declaration of withdrawal on the form provided to him by the Seller, which can be sent by post to the following address: ul. Szamocka 10A m.25 01-748 Warsaw, Poland; may also do it electronically using the electronic withdrawal form sent to the seller's e-mail address [e-mail address]. To meet the deadline, it is enough to send the declaration before its expiry. Declaration of withdrawal submitted after the deadline referred to in §7 point 7.1 has no legal effects.
3. 7.3. The form of declaration of withdrawal from the contract (Appendix No. 1 to these Regulations) is provided to the Buyer in paper form (in the documentation attached to the shipment) and in electronic form (in an attachment to electronic correspondence confirming acceptance of the order for execution).
4. 7.4. If the Consumer or Entrepreneur with consumer rights submits a declaration of withdrawal electronically via the electronic withdrawal form, the Seller will immediately send confirmation of receipt of the declaration of withdrawal from the contract (on a durable data carrier within the meaning of Article 2 point 4 of the Act of 30.5. 2014 - on consumer rights.
5. 7.5. The cost of returning the goods, except for the situation referred to in Art. 33 (i.e. in the event of additional costs resulting from the delivery method selected by the Consumer or Entrepreneur with consumer rights other than the cheapest standard delivery method available in the Online Store) and Art. 34 section 2 of the Act of May 30, 2014 - on consumer rights, is borne by the Seller.
6. 7.6. The buyer is obliged to properly secure the returned goods to prevent damage during transport (direct cost of returning the goods - in accordance with Article 34(2) of the Act of May 30, 2014 - on consumer rights (consolidated text: Journal of Laws of 2017 item 683).

The consumer or entrepreneur with consumer rights bears the direct costs

return the goods.

7. 7.7. The Consumer or Entrepreneur with consumer rights is obliged to make

return the items immediately, but no later than within 14 days from the date on which he withdrew from the contract. The Seller may stipulate that in the event of withdrawal from the contract, the item to be returned will be collected by him or a person authorized by him.

8. 7.8. If the delivered goods are incomplete or show signs of use beyond the scope of normal management of the item, the Seller reserves the right to refuse to accept the shipment or to reduce the refunded amount by the equivalent of the damaged goods.
9. 7.9. In the event of withdrawal from the contract, all payments made by the Buyer, including delivery costs, will be transferred to the Buyer's bank account immediately, but no later than within 14 days from the date of receipt by the Seller of the Buyer's declaration of withdrawal from the contract.

7.10. The Seller declares that the refund referred to in § 7 point 7.9 of the Regulations will be made using the same method of payment as used by the Buyer. The Seller, in consultation with the Buyer, may determine another method of return that will not involve the Buyer incurring additional costs.

7.11. The Seller declares that the right of withdrawal does not apply to contracts specified in Art. 38 of the Act of 30/05/2014 - on consumer rights,

7.12. By concluding the contract, the Consumer or Entrepreneur with consumer rights confirms that he or she has read the content of these regulations, and confirms that he or she has been notified of the right to withdraw from the concluded sales contract within 14 days from the date of delivery of the goods.

• 8 Complaints

1. 8.1. The basis and scope of the Seller's liability towards the Customer for non-compliance of the Product with the Agreement are specified in generally applicable legal provisions and the following provisions of the Regulations.
2. 8.2. The Seller is obliged to deliver the product without defects.

8.3. If mechanical damage is found during delivery or if a complaint is addressed to the Seller, the Buyer should send information about this fact by post to the following address: Juliana Smulikowski 4A/16

00-389 Warsaw, Poland or by e-mail to tufishopeu@gmail.com. In the notification, it is recommended to indicate the defect that the Customer believes the goods have, and, if possible, to document the defect, the date of occurrence of the defect, and a request for a method of bringing the goods into compliance with the contract in accordance with Art. 560 et seq. Civil Code and providing contact details. The above requirements are recommendations, their absence does not affect the effectiveness of the complaint.

8.4. The Seller will respond to the notification within 14 days of receiving the notification. Failure to respond by the Seller within the above deadline means that the Seller considered the complaint justified.

8.5. Detailed information regarding the possibility for a Customer who is a Consumer to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection:

8.5.1. http://www.uokik.gov.pl/spory_konsumenckie.php; 8.5.2. http://www.uokik.gov.pl/sprawy_zdrowie.php; 8.5.3. http://www.uokik.gov.pl/wazne_adresy.php.

8.6. The Customer who is a Consumer has in particular (but not exclusively) the following exemplary possibilities of using out-of-court methods of dealing with complaints and pursuing claims:

8.6.1. The customer is entitled to apply to a permanent consumer arbitration court referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (consolidated text: Journal of Laws of 2019, item 1668, as amended), with a request to resolve a dispute arising from the concluded Sales Agreement. The regulations for the organization and operation of permanent consumer arbitration courts are specified in the regulation of the Minister of Justice of July 6, 2017 on

determining the regulations for the organization and operation of permanent arbitration courts attached to the voivodeship inspectors of the trade inspection. (Journal of Laws of 2017, item 1356).

8.6.2. The customer is entitled to contact the voivodeship inspector of the Trade Inspection, in accordance with Art. 36 of the Act of December 15, 2000 on the Trade Inspection (consolidated text: Journal of Laws of 2019, item 1668, as amended), with a request for an out-of-court resolution of the dispute between the Customer and the Seller. Information on the rules and procedure of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the offices and on the websites of individual Provincial Inspectorates of the Trade Inspection.

8.6.3. The customer may submit a complaint via the ODR online platform: http://ec.europa.eu/consumers/odr/. The ODR platform is also a source of information on forms of out-of-court resolution of disputes that may arise between entrepreneurs and consumers.

• 9 Rules for publishing opinions

9.1. Each buyer/customer may post opinions about the goods/services in the appropriate place on the Store's website. The opinion should be written in Polish, observing the rules of correct Polish.

9.2. Opinions are subjective statements of customers. The Seller is not responsible for their content.

9.3. The buyer/customer declares that his/her statement does not violate applicable law or the rights of third parties. He is fully responsible for the statements he places in the TUFISHOP Online Store.

9.4. The submitted opinion is subject to verification by the seller to check whether the opinion does not contain prohibited content, in particular when the opinion violates applicable regulations, contains prohibited content, advertising, personal data, infringes copyrights, etc.

• 10 Personal data

10.1. The administrator of personal data is the Seller.

10.2. The principles of personal data protection can be found in the Privacy Policy of the TUFISHOP online store, available at [website address].

• 11 Final provisions

11.1. The Seller reserves the right to introduce changes to these Regulations for important reasons. Any changes to the Regulations enter into force on the appropriate date indicated by the Seller, but no less than 7 days.

11.2. The amended Regulations are binding on the Buyer/Customer if the requirements specified in Art. 384 and 384[1] of the Civil Code, that is, he was properly notified of the changes and did not terminate the contract within 14 calendar days from the date of notification.

11.3. Pursuant to Art. 8 section 3 point 2 letter b of the Act of 18/07/2002 on the provision of electronic services, the entity using the ABC online store website is obliged not to post illegal content on this website.

11.4. In matters not regulated by these regulations, the relevant provisions of the Civil Code and the Act of May 30, 2014 - on consumer rights will apply.

11.5. These Regulations are available at the following address: ul. Dzielna 64

01-748 Warsaw, Poland.

11.6. Contracts with the seller are concluded in Polish.